Quality Customer Service: Professional Development Program

Quality Customer Service: Professional Development Program

Regular price
$80.00
Sale price
$80.00

The professional development option provides you with comprehensive training material for your personal knowledge and use.

Customers are the lifeblood of all organisations and your ability to develop strategies that ensure products and services are delivered to customers to a standard that exemplifies quality and promotes the excellence of your business is paramount.

This program will help you acknowledge the different types of customers, the range of their needs and the ways you can manage organisational systems and customer engagement techniques that gain the respect and advocacy of your customers.

It also recognises the need for customer service individuals to exercise considerable discretion and judgement and use a range of problem-solving techniques and decision-making strategies.