Quality Customer Service: Accredited Training – Full Subject

Quality Customer Service: Accredited Training – Full Subject

Regular price
$250.00
Sale price
$250.00

By accessing the full course, you will receive comprehensive training material, get quality trainer support and undertake assessments that provide you with a formal accreditation for BSBCUS501 - Manage quality customer service.

Customers are the lifeblood of all organisations and your ability to develop strategies that ensure products and services are delivered to customers to a standard that exemplifies quality and promotes the excellence of your business is paramount.

This accredited subject will help you acknowledge the different types of customers, the range of their needs and the ways you can manage organisational systems and customer engagement techniques that gain the respect and advocacy of your customers.

It also recognises the need for customer service individuals to exercise considerable discretion and judgement and use a range of problem-solving techniques and decision-making strategies.