For those with experience, expertise and understanding of this subject (recognition of Prior Learning – RPL) you can undertake the assessments that demonstrate your competence and provide you with a formal accreditation for BSBCUS501 - Manage quality customer service
Undertake assessments to demonstrate your competence and understanding across the following areas: -
- Plan to meet internal and external customer requirements
- Ensure delivery of quality products and services
- Monitor, adjust and review customer service